International shipping

International shipping to most EU countries. For deliveries in Romania, see Livrare, plata.

Payment

The only accepted for of payment for international orders is online by card. After submitting your billing and delivery information on the checkout page, select the „MobilPay” option. The payment is done securely, through one of Romania’s leading payment processing services. Woolver does not have access to your card information, nor do we save your information.

Accepted credit cards: Visa and Mastercard.

International shipping

All international orders are tracked and shipped by courier. Once your order has been handed off to a courier, you will be receive the tracking number by email.

DHL

Shipping and processing time: 2-7 working days

*Around national holidays or on special sale events (eg. Black Friday), the shipping and processing time may vary.

The list of countries we ship to includes: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK

If your country isn’t featured on the list please contact us for personalized shipping information.

TAX & DUTIES for deliveries outside European Union

Woolver is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Woolver has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office to understand what the thresholds are in your destination country. This will allow you to know what duties may be applicable to receive your package, before you place your order. Delivery times may vary due to customs processing, these are circumstances beyond our control.

Return policy

Returns are accepted within 30 days from arrival date. In order for a return to be valid, the article of clothing must be in the original condition it came in with tags still attached.

How to return an item

To return an item, please follow these steps:

1. Fill in the Return form for each item you want to return. You will need to provide an email address and the invoice number of the items you would like returned.
2. Reply to the automatically generated email. You will receive an email for each form you fill, it’s enough replying to only one of them.
3. Send the items back by your preferred shipping method. As soon as it gets to us, we will notify you by email.

Return address

66 Dobrici St., District 2

022806

Bucharest, Romania

Refunds

All refunds will be fulfilled withing 30 days from the arrival date. The refund will be processed on the same credit card and the amount will be available in your account according to the contract you have with your bank. 

We do not allow exchanges on international orders. If you would like to swap an item in your order for a different one, please go through the return procedure and reorder the preferred item.